Services
Proven track record of leading and growing multi-million-dollar Life Sciences accounts as Client Account & Delivery Lead, driving new business acquisition, ensuring delivery quality, managing risk, and developing high-performing teams. Recognised for shaping consulting strategy, building trusted senior-level relationships, and turning bold ideas into lasting, measurable outcomes.
Design Thinking
I work with teams in life sciences and biotech to make AI transformation actually stick. Most AI programmes in these sectors fail not because the technology doesn't work, but because the people side is treated as an afterthought. I bring a human-centred approach that combines Design Thinking and Agile delivery to address resistance before it takes hold.
Co-designing AI workflows with your teams, rebuilding confidence around new ways of working, and embedding change as a capability rather than a one-off project. The result is faster adoption, stronger buy-in, and AI investments that deliver real, measurable value in environments where precision, compliance, and trust matter most.
Change & Adoption
Design Thinking led Change offers a co-created solution with impacted teams starting with an empathetic first approach. Working with champions to develop iterative prototyping before full deployment. Design led transformation delivers a much improved ROI, making design thinking a proven accelerator for AI change programmes.
"People place disproportionately high value on things they have had a hand in creating."
Traditional change management violates this principle structurally. Top-down mandates, pre-designed solutions, and one-off training sessions produce the opposite psychological response: reactance — the instinctive motivation to resist changes that feel imposed on one's autonomy.
The BCG (2026) analysis found that 70% of AI transformation value comes from people-related action and that the most common failure mode is insufficient buy-in from employee segments before deployment begins. This strongly favours Design Thinking's front-loaded approach for initial resistance reduction.
Staged Governance
My approach uses a structured framework of defined phases and go/no-go decision points that gives leadership the accountability and visibility they need, while preserving the adaptive, human-centred execution that makes adoption actually happen.
At each stage, Design Thinking surfaces the real human barriers to change — role anxieties, identity concerns, and resistance before they become expensive problems. Agile delivery then translates co-created solutions into sprint-based implementation, with measurable adoption metrics tracked throughout.
Every stage leaves an auditable trail, demonstrating not just that AI was deployed, but that your organisation was genuinely ready to use it safely, confidently, and effectively.
The result is AI adoption that sticks: faster buy-in, stronger team confidence, and transformation outcomes that hold long after the engagement ends.